Frequently Asked Questions (FAQ)

1. Where are your products made?
Our products come to life in the meticulous hands of local artisans. These workshops preserve the timeless rhythm of craftsmanship, patience and originality. Each piece captures the spirit of its place in its threads.

2. What materials are used?
We are inspired by nature. Sustainable resources such as organic cotton, recycled yarns, wool and silk form the basis of each of our designs. Being kind to both your skin and the planet is our priority.

3. How should your products be cared for?
Our pieces are meant to last you for many years. We generally recommend hand washing at low temperatures or delicate wash programs. Stay away from the dryer; let it dry naturally. This way, you will preserve the stories hidden in the loops for a long time.

4. How are returns or exchanges made?
We have designed a simple process so that you do not experience any difficulties in your returns or exchanges. Send the product to us in its original condition and within the specified time, and we will take care of the rest together. For details, please visit the “Returns & Exchanges” section on our website.

5. Can I get information about size measurements?
Of course. Detailed size measurements are provided on each product page. If you are not sure, please email our team or reach out via social media. We are here to recommend the right size for you.

6. How long are shipping and delivery times?
Each piece we produce with care is packaged safely and shipped quickly. Delivery times may vary depending on your region, but it is usually at your door within a few business days. For more specific information, please visit our “Shipping & Delivery” page.

7. How can I contact you?
Do you have questions, comments or collaboration suggestions? Our contact page includes our e-mail address, social media accounts and the address where you can knock on our workshop door if necessary.